LaunchPad Project at UPMC
Summer 2023 - Summer 2024
Tools: Axure, Miro, Azure DevOps
Problem
Team leaders such as Care Managers at UPMC needed a more effective way to manage population health by coordinating care management tasks, tracking patient health status, and responding to dynamic care needs across population health differences.
My Role
Spearheaded UX Design, UX Research, UX Writing, and UX Documentation efforts to deliver product lo-fis. Worked closely and cross-functionally with Product Managers, developers, clinical SMEs, and business to bring the business’ vision and patient needs to life. Worked alongside a Visual Designer to ensure hi-fis aligned with UX needs.
Process Overview
– Conducted research with SMEs to identify pain points and opportunities for optimal UX
– Aligned product vision with the three-level user model (population, team, individual)
– Mapped workflows across team leadership, member assignment, and care coordination
– Designed key features: LaunchPad’s Planned, Following, and Population List
– Supported content and UI refinement for the Manage Phase of HealthPLANET 3.0
– Ensured alignment with strategic goals: usability, efficiency, accessibility, and overall user delight
*Note: All designs shown followed our internal design system at UPMC, including use of consistent language, components, and accessibility guidelines.
Impact
The LaunchPad project introduced a structured system for team leaders to proactively manage care teams, improving clarity in member prioritization and reducing ambiguity in resource gaps. It laid the groundwork for more adaptive, responsive team-based care planning. It was a step towards fostering greater population health in the Pittsburgh area. This work was designed to benefit hundreds of care managers and improve task tracking efficiency by approximately 50%.
The Liftoff List had two tabs for the Planned and Following:
The Planned List (pictured below) was essentially the Care Manager’s daily “To Do” List; showing them what tasks they need to complete for various patients. The tasks could range from making a referral, to hopping on a call, writing a prescription and more.
The Following List (pictured below, left) allowed the Care Manager to “follow” specific patients based on heightened needs relevant to each patient.
The Population List (pictured below, right) was designed for the Care Manager to assess a patient’s population health details such as social determinants of health and geographic location. The List also enabled the Care Manager to assess what target population they may have been a part of; whether the patient was in the “Rising Risk” group etc.