Overview

Led design enhancements and new innovations for population health management experience to help UPMC Care Managers and team leaders coordinate patient care, prioritize workflows, and respond to changing patient needs. I partnered cross-functionally with Product Managers, Product Owners, Visual Designers, developers, clinical subject matter experts, and business stakeholders to translate complex care management needs into scalable product solutions.

Business Challenge

Care management teams needed a more efficient way to manage large patient populations, prioritize tasks, monitor patient needs, and coordinate care activities across varying levels of risk. Existing workflows created challenges around visibility, prioritization, and resource management. Business needs to ensure an experience that is modern and competitive.

My Role & Contributions

• Partnered with clinical SMEs and business stakeholders to identify workflow challenges, user needs, and product opportunities.

• Ensured that design aligned with product requirements; shared design insights to inform requirements.
  
  

• Translated complex healthcare workflows into clear user journeys, requirements, and product designs.
  
  

• Defined experiences across three user perspectives:
  
  

  • Population level: Understanding patient groups, trends, and risk factors
    
    

  • Team level: Managing workload distribution and care coordination
    
    

  • Individual level: Supporting patient-specific tasks and interventions
    
    

• Mapped and optimized workflows for care planning, patient assignment, and task management.
  
  

• Designed key product capabilities, including:
  
  

  • Planned List: A centralized task management view for daily care management activities
    
    

  • Following List: A prioritized view for monitoring high-need patients
    
    

  • Population List: A population health view to analyze patient characteristics, risks, and care opportunities
    
    

• Collaborated with design and development teams to ensure solutions aligned with technical constraints, accessibility standards, and UPMC’s design system.
  
  

Solution Impact

The LaunchPad experience created a more structured approach for care teams to proactively manage patient populations by improving visibility into priorities, tasks, and resource needs.

Expected impact included:

• Approximately 50% improvement in task tracking efficiency
  
  

• Greater clarity in patient prioritization and care coordination
  
  

• Improved ability for care leaders to identify gaps and respond to population health needs
  
  

• A scalable foundation supporting hundreds of care management professionals